Contact
Talk to a human
One inbox, one owner, one clear response target: three working hours on business days. Tell us what you need and we'll help or tell you the truth about what we can't do.
Email us
richard@letsafeuk.co.ukPhone: +44 7411 274739 (email gets the fastest response)
Monday to Friday, 09:00 to 17:30 UK time · target response: 3 working hours · same-day processing on refunds.
Pre-purchase question
Not sure which template fits your scenario? Tell us the jurisdiction, property type and what you're trying to achieve, we'll point you at the right one (or tell you if we don't have it yet).
Email salesOrder problem or re-download
Lost your download link? The signed URL expires after 48 hours, email us your order number and we'll re-issue within the same working day.
Email supportRefund request
If the template wasn't right for your situation, tell us inside 14 days of purchase and we'll refund in full. Include your order number so we can process it quickly.
Request refundComplaint
Something worse than a refund issue? Use subject line "Complaint, [order number]" and we'll escalate. You'll get a response from the owner within one working day.
Raise a complaintPress or partnership
Journalism, research, reciprocal links, referrals from solicitors or letting agents, or a landlord-association partnership, we pick up the phone for these.
Partnership enquiryPrivacy or data request
Under UK GDPR you can ask for a copy of your data, a correction, an erasure or to opt out of marketing. Subject "Data request", we respond within one calendar month.
Data requestPostal address
LetSafe UKRichard Wood, trading as LetSafe UK
Bromborough, Wirral CH63 0LE
Full street address disclosed to verified customers on request
We don't publish the street address publicly because we work from home. Email first and we'll share it for postal correspondence.
Regulators
- ICO, for data-protection complaints: ico.org.uk
- Trading Standards, for consumer complaints via Citizens Advice
Before you email, check these
A lot of questions have pre-written answers. Skim these first, it'll be faster than waiting on us.