A civil penalty notice under the Renters' Rights Act 2025 becomes final and recoverable as a debt if you do not appeal within 28 days of the notice date. Count from the date on the notice, not the date you received it.
Local housing authorities in England have the power to issue civil penalty notices to private landlords for a wide range of Renters' Rights Act 2025 breaches — from failing to serve the Information Sheet to unlawful Section 21 notices, improper rent increases, and bidding-war rule violations. Penalty amounts can be up to £40,000 for the most serious breaches. This guide explains how the appeal process works and how to build the strongest possible case.
What civil penalty breaches can be appealed?
- Failure to serve the Renters' Rights Act Information Sheet on existing tenants by 31 May 2026 (up to £7,000 per tenancy)
- Serving or seeking to rely on an unlawful Section 21 notice on or after 1 May 2026 (up to £40,000)
- Attempting to charge a rent above the advertised rent (bidding-war ban breach) (up to £7,000 per breach)
- Refusing a tenant's reasonable pet request without adequate written reason within 42 days (up to £7,000)
- Imposing a prohibited tenancy fee under the Tenant Fees Act 2019 as extended (up to £5,000 first breach; up to £30,000 repeat breach — note these TFA penalties retain their pre-RRA caps)
- Non-registration on the Private Landlord Database (when registration becomes mandatory in a landlord's area — rollout from late 2026)
- Failure to respond to a damp or mould report within the Awaab's Law statutory timeframes (up to £40,000 in serious cases)
The enforcement procedure before a penalty notice is issued
The RRA 2025 requires local authorities to follow a two-stage enforcement procedure before issuing a final civil penalty notice:
- Stage 1 — Proposed penalty notice (intention notice): the local authority must first serve a proposed penalty notice setting out the alleged breach, the proposed penalty amount, and the period (usually 28 days) in which the landlord may make representations
- Representations period: the landlord can submit written representations explaining why the breach did not occur, offering mitigating evidence, or challenging the proposed penalty amount
- Local authority decision: after considering representations, the authority may withdraw the proposed notice, reduce the penalty amount, or proceed to issue the final civil penalty notice
- Stage 2 — Final civil penalty notice: if the authority proceeds, the final notice sets the confirmed penalty amount and the 28-day appeal window to the First-tier Tribunal
- The representations stage is your first opportunity to reduce or avoid the penalty — engage proactively at Stage 1 with evidence of compliance or mitigation. A strong Stage 1 response may mean no final notice is issued at all
Grounds of appeal to the First-tier Tribunal
The appeal to the First-tier Tribunal is a full merits review. The tribunal hears the case afresh, is not bound by the local authority's findings, and can:
- Quash the penalty notice entirely — if you can show the breach did not occur, the procedure was defective, or there is no legal basis for the penalty
- Reduce the penalty amount — even if the breach is proved, the tribunal can reduce the penalty if it is disproportionate to the circumstances
- Uphold the penalty — if the breach is proved and the penalty is proportionate, the tribunal will confirm the notice
Main grounds of appeal — factual
- The breach did not occur: you can demonstrate with evidence that you complied — e.g. you did serve the Information Sheet and have proof of delivery, or the rent you charged was not above the advertised price
- The wrong landlord was named: the penalty was issued to a person who was not the landlord at the relevant time (e.g. the property had been sold or transferred)
- The tenancy was exempt: the property is not a privately rented assured tenancy — e.g. it is a lodge occupation, a company let, or a social housing tenancy
- Jurisdictional error: the local authority that issued the notice is not the authority for the area where the property is located
Main grounds of appeal — procedure
- Representations not considered: the local authority issued the final notice without considering your Stage 1 representations, or took longer than the statutory period
- Defective proposed notice: the proposed penalty notice did not contain the information required by Schedule 9 RRA 2025 — e.g. it did not specify the ground for the penalty or the amount
- Insufficient notice period: the landlord was given less than 28 days to make representations at Stage 1
- Bias or bad faith: evidence that the penalty was issued for improper reasons rather than genuine enforcement
Main grounds of appeal — proportionality
Even where the breach is proved, you can appeal the penalty level. The statutory guidance requires local authorities to have regard to all relevant circumstances. Factors the tribunal will weigh include:
- Whether the breach was deliberate or inadvertent
- Whether the landlord took steps to remedy the breach before the penalty notice was issued
- The landlord's overall compliance history
- The size of the landlord's portfolio and financial resources
- The impact (or lack of impact) on the tenant
- Whether the landlord cooperated with the local authority
- Whether this was a first breach of this type
How to file the appeal — the tribunal procedure
- Download the First-tier Tribunal (Property Chamber) application form — currently Form FTT-APP/01 — from the GOV.UK tribunal finder
- Complete the form with: your name and address, the property address, the date and reference of the civil penalty notice, the amount of the penalty, your grounds of appeal (factual dispute / procedural error / disproportionality), and a brief summary of the facts
- Attach a copy of the civil penalty notice and any supporting documents you rely on
- Send the completed form (and copies) to the tribunal address specified on the penalty notice within 28 days of the date of the notice
- Pay the tribunal fee — currently no fee for appeals against civil penalty notices in the Property Chamber, but check GOV.UK for updates
- The tribunal will acknowledge receipt and send case management directions
- Both you and the local authority will be asked to prepare a bundle of documents and witness statements before the hearing
At the hearing
- Hearings are typically informal but conducted on sworn evidence — you will take an oath or affirmation
- Both you and the local authority will have the opportunity to present evidence and make submissions
- The tribunal may ask questions — answer honestly and concisely
- If you are representing yourself, focus on the key facts: what you did, when you did it, and why the breach did not occur or the penalty is disproportionate
- Bring three copies of every document you want to rely on — one for the tribunal, one for the other side, one for yourself
- The tribunal decision is normally given in writing within a few weeks of the hearing
The most effective way to avoid a penalty is to comply before a complaint is made or a proposed notice is issued. Serve the Information Sheet today if you have not already done so, keep evidence of service, and respond promptly and cooperatively to any local authority enquiry.